#Paypal careers sf software#

High School Diploma or equivalent requiredġ00% attendance is required throughout training. Recognize Opportunities: Connect customers current request with likely follow-up or future needs and avoid recontactsġ2 months customer service experience required

#Paypal careers sf software#

Time Management and Adherence to schedulesĪbility to learn and adapt to new software technologiesįlexibility and ability to adapt to change in a fast paced environmentĪdhere to internal processes in order to maintain security on accounts and work within Internal Guidelines. Well developed sense of urgency and follow throughĪbility to multitask multiple systems, screens, and tasks during customer contacts Strong written (email/messaging) communication utilizing proper grammar and punctuationĪbility to work independently while making sound business decisions on customer cases

Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers using positive language

Strong working knowledge of applications such as Outlook, Word and Excel and Internet Web Browsers such as Google Chrome and Microsoft Edge.

Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%) Deliver on metrics, e.g., average handling time, customer experience, proactive product offered and accepted opportunities. Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.

Confidently answer phone calls, emails and messages from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%).

They thrive in a quick paced and collaborative team environment. They excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future opportunities. A successful teammate within Customer Services demonstrates strong ownership and communication skills. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. Job Description Summary: *position is TEMPORARILY REMOTE* As a teammate within Account Protection & Financial Services, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

We challenge the status quo, ask questions, and find solutions.

Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy.